For a Beginner...

[Danny McB]

In Cabela's defense the mistake in the begining was just a simple error that is made by big and small businesses alike. What soured me was how it was handled after the sale. I never really got a personal feedback just a bunch of auto answers until I became a little * with them. then I was noticed and handled a little better but it still took 20 more emails to correct this.

Danny


ps. They did rush ship me a leader they forgot to pack before a trip so that was good one on them for that.

[briansII]

In Cabela's defense the mistake in the begining was just a simple error that is made by big and small businesses alike. What soured me was how it was handled after the sale. I never really got a personal feedback just a bunch of auto answers until I became a little * with them. then I was noticed and handled a little better but it still took 20 more emails to correct this.

Danny


ps. They did rush ship me a leader they forgot to pack before a trip so that was good one on them for that.

For the very same reason you indicate, I never handle customer service issue by email. When I talk to a Cabelas customer service rep, they are always polite, and seem very helpful in resolving the issue. I have had one "specialty rep" get a little short with me, because I didn't agree with his advice(ended up he was wrong and I had to return 3 items), but that was about as rude as I have ever experienced. Very little to no wait time to speak to an actual person.

I'm currently dealing with Avis rent a car. They make trying to talk to an actual person as difficult as they can. I got one of those auto reply emails. I hate those, cause you can't yell at somebody.

briansII