Shout out for Simms!

[teejay]

After a year and a half of service on rugged terrain, the lining on the insole of one of my Headwater boots delaminated –not a normal wear issue, and no problem with the other boot. I sent the boot in for evaluation and was pleased to receive a call from Ryan of customer service informing me that they would replace the boots under the terms of warranty. However, I was informed that the men’s Headwaters were recently discontinued and they may no longer have my size in stock. He offered any other boot in their current line up as a replacement. Being pleased with the Headwaters, I requested a kind for kind replacement if available. A couple days later, Ryan again called with the good news that a new pair of Headwaters were being shipped, the last pair in my size in their warehouse.
Thanks Simms.

[midger]

Nice they stood behind their gear. Several of the major providers do this--Simms, Patagonia, Sage, etc. I've had good service from them all.

[WanderingBlues]

I was just putting some work in on my G3's and as thinking "ya know, I should send these in for new gravel guards...." Good to know.

[fly addict]

My next pair of boots will be Simms just because of their customer service. Those aholes at Chota sure don’t take care of their customers like Simms does. . I should send in my G3s and have Simms replace the shoulder straps on my waders.

[tomsakai]

The retractor for my 8 year old wading staff failed a couple of weeks ago. I emailed Simms on Monday. Ryan replied quickly and I had a new retractor on Thursday. Can't get any better service than that!