Big Agnes Customer Support

[Gary C.]

After 7-8 years of use my Big Agnes sleeping pad became my loaner when I purchased a Neo Air pad which it has been for the last 5yrs. Last summer while my grandson was using the BA Insulated Air Core pad on our trip it developed a slow leak. Several weeks ago I decided to find the leak and patch it. I found out that it was leaking around where the valve is laminated to the pad.
I called BA and told the lady that I wanted to see about getting my pad repaired. I didn't even ask about the warranty. I bought the bag in 2007 and figured that I've got my monies worth. She said no problem and that they would would replace it under their lifetime warranty/repair guaranty. I didn't even have to send it in or pay for the shipping. Just emailed a picture of my pad after cutting off the valve and a new 2020 model showed up at my house a week later. Can't say enough about Big Agnes's customer service.

[Bernard]

Very much appreciated. I have a Big Agnes pad that is also leaking. It has served me well over many years but ... I hate throwing anything out and I HATE trying to find and fix leaks.
Bernard

[John Harper]

Wow, that is great customer service!!! Good to know, I was looking at a BA pad a few years ago but went with a Klymit.

John

[Gary C.]

Very much appreciated. I have a Big Agnes pad that is also leaking. It has served me well over many years but ... I hate throwing anything out and I HATE trying to find and fix leaks.
Bernard

Bernard,
The only thing that she wanted to know was where it was leaking and what model/size my pad was. She did ask me what color it was and when I told her black she commented that I had had my pad a long time. Then she sent me an email with a case # and asked that I write the case number on the pad and send her a before and after picture.

[Bernard]

Noted and thanks!

[Papasequoia]

Simms used to have a great warranty - sad to say they don't anymore. Hence I am a current owner of some great Redington waders.